How refund requests are considered

This Refund Policy describes how Biosierestoreei handles requests relating to any optional, paid educational products or seasonal programmes. Most of what we publish is free informational reading; this policy applies only where a charge is involved.

1. Scope of this policy

This policy applies to optional items we may make available from time to time, such as downloadable educational guides or structured seasonal programmes. It sits alongside our Terms of Use and does not affect the rights described in our Privacy Policy.

2. Free reading carries no charge

The articles, notes, and general guidance published across this website are provided at no cost. As there is no payment, no refund is required or possible for this material. You are free to read, revisit, and share links to it.

3. Optional educational products and programmes

Where we offer a paid educational product or programme, its description, price, and any specific conditions will be set out clearly before you commit. We encourage you to read that information carefully, as it forms part of the agreement for that item.

4. When a refund may apply

We want any optional purchase to be fair. A refund may be appropriate where:

• A digital product was not delivered or could not be accessed due to a fault on our side.
• The product was materially different from its description.
• You request a refund within a stated cooling-off window, where one applies and the product has not been substantially accessed.
• Applicable consumer law requires a remedy.

5. When a refund may not be available

In some situations a refund may not be possible, for example:

• Where a digital product has been fully downloaded or substantially completed, except where the law provides otherwise.
• Where a request is made well outside any stated request window without a valid reason.
• Where a product has been shared or used in breach of our Terms of Use.

We consider each request individually and in good faith.

6. How to request a refund

To request a refund, please contact us through the contact page or by post or phone using the details below. Include the name of the product, the date of purchase, and a short explanation of your reason. This helps us review the request promptly and fairly.

7. Timeframes

Stage	Indicative timing
Acknowledgement of your request	Within a few working days
Decision and explanation	Usually within 10 working days
Processing an approved refund	Typically within 10 working days of approval

8. Method of refund

Where a refund is approved, we will normally return the amount using the same payment method you used for the purchase, unless we agree otherwise with you. Any timing on your side will depend on your payment provider.

9. Your consumer rights

Nothing in this policy limits rights you may have under the New Zealand Consumer Guarantees Act 1993, the Fair Trading Act 1986, or other applicable consumer protection laws. Where those laws give you a remedy, this policy operates in addition to them, not instead of them.

10. Contact

For any question about this policy or a specific request, reach us by post at 186 Central Park Dr, Henderson, Auckland 0610, New Zealand, by phone on +64 9 837 0950, by email at inquiry@biosierestoreei.world, or through our contact page.